Frequently Asked Questions
Where does Fourhike Outdoors ship?
We currently ship to the United Kingdom and Australia.
Is shipping free?
Yes. We offer free standard shipping to eligible customers in the United Kingdom and Australia.
How long does UK delivery take?
The estimated total delivery time for the United Kingdom is:
4–6 business days.
How long does Australia delivery take?
The estimated total delivery time for Australia is:
6–9 business days.
What is the UK return period?
Our standard voluntary return period for UK customers is 30 days from receipt of the order.
This does not limit any statutory consumer rights.
What is the Australia return period?
Our standard voluntary return period for Australian customers is 35 days from receipt of the order.
This does not limit rights available under the Australian Consumer Law.
Are returns free?
Eligible returns under our standard return policy are free and do not have a restocking fee.
How do I request a return?
Contact us at:
Please include your order number, product information, and reason for the return.
What if my product arrives damaged?
Contact us as soon as reasonably possible after receiving the order.
Please provide photographs of the damaged product and packaging where possible so that we can investigate the issue.
What if I receive the wrong product?
Contact customer service at info@fourhike.com and provide your order number and details of the product received.
We will investigate and provide an appropriate resolution.
Can I cancel my order?
If your order has not yet been dispatched, contact us immediately at info@fourhike.com.
We will make reasonable efforts to cancel the order before shipment, but cancellation cannot always be guaranteed once fulfillment has begun.
How will I receive my refund?
Approved refunds are generally issued to the original payment method used for the purchase, subject to applicable law.
The time required for the refund to appear depends on the customer's bank or payment provider.
Can I change my delivery address?
Contact us as soon as possible after placing your order.
We will try to update the address before shipment, but changes cannot be guaranteed after an order has entered fulfillment or been dispatched.
Do you provide tracking?
Where tracking is available, tracking information will be provided after the order has been dispatched.
What is your order cut-off time?
For UK orders, the stated order cut-off time is:
9:00 AM GMT — London
For Australia orders, the stated order cut-off time is:
9:00 AM AEST — Sydney
Orders placed after the applicable cut-off may be processed on the following fulfillment day.
How can I contact Fourhike Outdoors?
Email: info@fourhike.com
Phone: +1 201-984-1221
Contact Form: https://www.fourhike.com/pages/contact
Business Address:
Fourhike Outdoors
16 Christopher Columbus Dr
Jersey City, NJ 07302
United States