Refund policy
Last Updated: August 11, 2026
At Fourhike Outdoors, we want our customers to be satisfied with their purchases. This Return & Refund Policy explains our voluntary return policy as well as important information regarding statutory consumer rights.
Nothing in this policy limits or excludes any consumer rights that cannot legally be limited or excluded under applicable law.
1. United Kingdom Returns
Customers in the United Kingdom may request a return within:
30 days of receiving their order.
To qualify for our standard voluntary return policy, the product should be:
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Unused or in its original condition;
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Returned with original packaging where reasonably possible;
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Complete with accessories, manuals, and included components;
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Free from damage caused by misuse or unreasonable handling.
2. Australia Returns
Customers in Australia may request a return within:
35 days of receiving their order.
To qualify for our standard voluntary return policy, the product should be:
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Unused or in its original condition;
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Returned with original packaging where reasonably possible;
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Complete with accessories, manuals, and included components;
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Free from damage caused by misuse or unreasonable handling.
3. Free Returns
We provide free standard returns for eligible returns under our voluntary return policy.
We do not charge a restocking fee for eligible returns.
4. Return Processing
Once a returned product has been received, we will inspect the returned item and process the applicable return or refund.
United Kingdom
Return requests are processed within approximately 10 business days after the returned item is received.
Australia
Return requests are processed within approximately 14 days after the returned item is received.
Processing times may be longer during periods of unusually high return volume or where additional inspection is reasonably required.
5. How to Request a Return
To request a return, contact:
Please include:
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Order number
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Customer name
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Email address used for the order
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Product being returned
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Reason for the return
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Photographs where the product is damaged or defective
Our customer service team will provide the applicable return instructions.
Please do not send a return to an address obtained from an old order, payment receipt, or third-party source unless instructed by Fourhike Outdoors.
6. Refunds
Once an eligible return has been received and approved, the applicable refund will be issued to the original payment method unless otherwise agreed or required by applicable law.
The time required for the refund to appear in the customer's account may depend on the customer's bank, card issuer, payment provider, or other financial institution.
7. Damaged, Defective or Incorrect Products
If you receive:
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A damaged product;
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A defective product;
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An incorrect product; or
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A product materially different from what was ordered,
please contact us as soon as reasonably possible.
We may request photographs or other information necessary to investigate the issue.
Depending on the circumstances and applicable law, we may provide a replacement, repair, refund, or another appropriate remedy.
8. Products That Have Been Used
Our voluntary return policy is intended primarily for products that are unused and in resalable condition.
Where permitted by law, we may reduce a voluntary refund where a product has been handled beyond what is reasonably necessary to determine its nature, characteristics, and functionality.
This provision does not limit statutory consumer remedies for faulty, defective, unsafe, or misdescribed goods.
9. Statutory Consumer Rights – United Kingdom
UK customers may have statutory rights in addition to our voluntary 30-day return policy.
For qualifying online purchases, UK consumer law generally provides a cancellation period of 14 days following receipt of goods, subject to statutory exceptions. Consumers may also have rights relating to faulty, defective, or misdescribed goods.
Our 30-day policy is intended to provide an additional commercial return period and does not replace statutory rights.
10. Australian Consumer Law
Australian customers have rights under the Australian Consumer Law (ACL) that cannot be excluded by a store return policy.
Where a product fails to meet an applicable consumer guarantee, customers may be entitled to a repair, replacement, refund, cancellation, or compensation depending on the circumstances and severity of the problem.
Our 35-day voluntary return policy does not restrict these rights.
11. Return Exclusions
Certain products may be subject to specific return restrictions where permitted by law, including products that:
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Have been materially damaged after delivery;
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Have been modified or altered by the customer;
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Cannot reasonably be returned for hygiene, safety, or other legally recognized reasons;
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Have been damaged through misuse, negligence, or improper installation; or
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Are otherwise excluded by applicable law.
Any exclusion will be applied only to the extent permitted by applicable law.
12. Refund Timing
For statutory cancellations and refunds, we will comply with applicable legal requirements regarding the timing and method of reimbursement.
For voluntary returns, refunds are generally initiated after the returned product has been received and approved.
13. Contact
For return and refund assistance:
Fourhike Outdoors
Email: info@fourhike.com
Phone: +1 201-984-1221
Contact: https://www.fourhike.com/pages/contact